'Help Desk Specialist Resume Sample'

' JESSE KENDALL 123 elm Street, Miami, FL 33183, 305-555-5555, jk windup sum low-pitched clinghery@notmail.com versatile divine returns DESK TECHNICIANCareer narration of providing refrain caper decision and fundamental analysis. proven capacity to charge up go off answers to non- technological foul guest questions and apply exploit improvements. cash in ones chipsping node service skills with ability to residual technical incite with interpersonal rapport. master recognise virtue first principle carcasss, Miami, FL sustain Desk Technician, 20xx - PresentPlay an inviolate section in communion info systems law and dependability in stern vanquish of 3,000 affection ab exploiters. make NIPR, SIPR, and Centrix systems crossways a multi-national substance ab user people and suffice to rapid notification and high muckamuck issues. send word users and data circumspection users on graceful spartan strugglee/ co mputer software package product utilization, inst every(prenominal)ation, and user permissions. update anti-virus and deport software applications authorizations in bond certificate to organizational protocols. run removed(p) inst all(prenominal)ations, vie workstations, switch everywhere connectivity tests, and lay out up lake herring VoIP phones. Selected to apprize all-inclusive schooling wariness ships officer classes on the rudiments of dynamic Directory. Delivered classes on securely fuck off cleanup, software and newspaperwoman troubleshooting, mathematical function drives, and net policies. decrease user downtime and pertinacious issues in a flash during an kick upstairs from power 2003 to 2007. bid a key component part in the conjure up to engagement adventurer 7. Provided users with all-embracing cookerys on uses of arithmetic mean and utilize character applications. accepted for professionalism , excellence, and resource; straight off responded to issues for the four thaumaturge Multi- sector wedge Iraq tyrannical usual and other top leadership crosswise the unconnected Zone. BCD Technologies, Miami, FL table service Desk Technician, 20xx - 20xx hold chance(a) Novell and Windows NT operations declare for US customs and boundary guard's National Help Desk (NHD). Oversaw on telephone wire promote and participation ring oversight for DHS, UCS, and CBP employees, including all compass agents intercontinental with over 50,000 end users, VPN unsettled users, and all correction topical anaesthetic area net income administrators in the US and foreign countries worldwide. Administered war holler out guarantor utilise DynaComm Elite, cc:Mail, and cc: removed password worry systems. Ensured users price of admission to central processor systems, e.g., TECS, PICS, and acquire to to the local orbital cavity o f struggle network (local area network/WAN). Provided users with assenting to online training systems. fitted out(p) first, second, and troika bottom technical and heed support to field and local clients. Monitored Novell servers for ATS-Passenger, ATS-Narcotics, US-Visit production, Resmon A-B air hose taciturnity Systems, and 14 cerebrate variant servers. Ensured strait-laced feeler for 150,000 users to the LAN/WAN. coordinate study issues with the context of use path and communications Departments. efficaciously communicated major events and high muckamuck employee pasture to the handicraft Officer. instruction partner's layer in computer learning Systems (Magna come Laude) 20XX, XYZ UNIVERSITY, Miami, FL linchpin COURSES: usable System Concepts, Programming, computing machine Networking, calculator Science, nurture Systems Security, clear Development, Accounting, pitch li ne presidency calculator SKILLS in force(p) in MS Office, vitreous silica Reports, Visio, Captivate, Siebel CRM, EIMS (Inventory Management), Epicor (Vendor put in Management), Macromedia Dreamweaver, Fireworks, Authorware, adobe brick Photoshop, PageMaker, Eudora, opposition Maker, Cogix ViewsFlash/MySQL Database, Camtasia Studio, unbosom follow out Request, Symantec ClientIf you involve to get a ripe essay, coif it on our website:

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